Workplace Answers

Technical Requirements

Here are the specific technical requirements for Workplace Answers courses, including information regarding accessibility standards that we employ. Technical support questions regarding how to access Workplace Answers Training Courses should be directed to your organization's Help Desk or HR representatives. Questions or comments about the website can be submitted by contacting us directly.

Web browsers are the essential Internet access tool and have become indispensable to business, education and personal communication. They are the common platform upon which Web-based applications are built, and are consistently revised and upgraded for their users. Workplace Answers has built and tested our courses to perform satisfactorily for users with the current browser versions and plug-ins listed below.

Currently Supported Operating Systems / Tablets:

  • Windows 7, 8 & 10
  • Mac OS 10.9 and later
  • For HTML5 courses: iPad Tablets with the latest iOS version, minimum 7” screen
  • For HTML5 courses: Android Tablets with versions 4.4 or later, minimum 7” screen

Currently Supported Browser Configurations:

We support current and previous major browser releases of:

Required Technical Specifications:

  • All browsers must have session cookies and be SSL enabled
  • Flash-enabled Training Courses require the most recent version of Adobe Flash Player
  • Acrobat PDF Reader for all recommended browsers: Adobe Acrobat Reader
  • Minimum screen size: 1024x768
  • Audio Soundcard enabled
  • 1Mbps broadband or high speed, for courses with audio, video, Flash or HTML5
  • Input devices: Keyboard (or equivalent) and Mouse/Trackpad (or equivalent)

Accessibility Compliance:

WPA follows the Web Content Accessibility Guidelines (WCAG 2.0 AA) to ensure that our current standard offerings are accessible to as many users as possible. We are committed to creating an interactive learning experience that is available to a diverse audience. We perform accessibility testing primarily in Internet Explorer 11/JAWS n-1. Other screen readers will also work but, because Assistive Technology (AT) tools and browsers all have unique requirements, we cannot predict specific behaviors as we do not fully test with screen readers other than JAWS. We do conduct selective tests in NVDA/FireFox and will evaluate other AT tools, such as Window Eyes and Zoom Text, for additional selective tests as demand in those markets increase.

WCAG 2.0 is organized around four principles of accessibility (POUR):

Principle 1: Perceivable – Information and user interface components must be presentable to users in ways they can perceive.

Principle 2: Operable – User interface components and navigation must be operable

Principle 3: Understandable – Information and the operation of user interface must be understandable

Principle 4: Robust – Content must be robust enough that it can be interpreted by a wide variety of user agents, including assistive technologies

WPA Accessibility Specifications provide detailed accessibility technical requirements for Workplace Answers eLearning courseware.

Our supporting Voluntary Product Accessibility Template (VPAT) specifies how we address each of the 38 WCAG 2.0 AA success criteria.

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