Compliance training is good for business. It teaches employees what’s acceptable and how to stay safe at work—and it helps you mitigate risks. But what happens when the compliance training is what puts you at risk?
That’s what happened to the Austin City Council last year. They decided on in-person diversity training to improve communication with the newly elected female leaders.
It did not go well. The backlash against the training content was swift, and the story garnered lots of negative press—across the nation.
And this is only one of the reasons companies are phasing out in-person compliance training. Others include:
They are instead turning to online compliance training. It’s flexible, cost-efficient, easy to use and best of all—you can track who has taken it.
But, not all online compliance training is the same. That’s why we’ve put together this list of requirements to help you evaluate potential online compliance training.
The first thing you need is training that adequately addresses the law. You want it to be able to stand up in court. If it’s too focused on entertainment and not enough on educating employees about the law, then you’ve wasted time and money, and worst of all, you’re still at risk.
On the other hand, training that’s full of legalese will bore your employees and cause them to stop paying attention. What you want is engaging training that employees can interact with. For example, they can relate to case studies, think about quizzes, read through materials and play games—all to retain the information.
The whole point of online training is that it’s easy to use. That means:
You should have the option choose from off-the-shelf courses. But you should also be able to personalize or customize the content to meet your needs. For example, online training that’s completely video based is hard, if not almost impossible, to change.
Laws change. And the training needs to address these changes. The only way to do that is to make sure it’s updated and refreshed. A good policy is close to every two years because that’s about when employees will need to take it again.
When you are starting to evaluate online compliance training, the content quality, flexibility and usability are some of the features you should keep in mind. Other things to consider include:
To learn more about which types of online training your company should have, download our whitepaper, “Defending HR’s Budget: 4 Types of Training Never to Cut.”
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