The Commission attributes the higher claim rate to the sluggish economy and its expanded statutory authority under the ADA, GINA, and the Ledbetter Act. It also believes improvements in customer service and accessibility helped increase filings:
• Claims can now be filed by phone or email, and walk-in hours have been extended.
• Outreach and education programs have been expanded.
• 200 new EEOC employees were added in 2009, including investigators, attorneys and mediators.
Despite the increase in filings, the backlog only increased less than 1%. The days of claims getting lost at EEO seem to be coming to an end: their mission is to resolve claims quickly and effectively. To do this, they plan to devote additional resources to backlog resolution through their Priority Charge Handling Procedures (PCHP).
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