Email Usage in the Workplace
Email Usage in the Workplace
Over 57 million American adults use email at work, according to a 2002 report by the Pew Internet & American Life Project, and email use has become more pervasive with each passing year. Most work emailers (98 percent) use email daily to communicate and share information with colleagues and clients. While email use is necessary and often beneficial, many organizations fail to see the serious dangers email poses when employees aren’t trained to handle email professionally. After all, every email sent from a work email account reflects directly on the organization and remains on servers and networks even after it is deleted from an Inbox.
Inappropriate emails—whether sent intentionally or forwarded to an unknown and unintended audience — can mutilate the reputation your organization’s worked so hard to establish. Believe it or not, your emails and those of your employees reflect directly on the sender and his or her employer. This course explains the best practices that will ensure professional and effective email communication. It also covers the dangers and pitfalls of improper or haphazard email use and instructs employees how to craft precise and purposeful business emails. Email in the Workplace provides the basis for an effective email usage policy for your organization.
Course Highlights
|
At a Glance |
| Audience: |
Employees |
| Length: |
30 minutes |
| Languages: |
English |
| Audio Narration: |
Optional |
| Delivery Methods: |
Web/SCORM |
| Course Demo: |
Contact Us
|
- Prepares employees to craft effective & purposeful emails.
- “Real Life” pages show the factual consequences of email misuse.
- Interactive flash pages illustrate important points and engage the user.
- Fact-based scenarios illustrate how to handle email professionally.
- Teaches the legal risks email creates for employees & the organization.
- Learn to avoid common email blunders & oversights.
Course Take-Aways
- Downloadable email etiquette tips and safety suggestions.
- Comprehensive, relevant glossary of terms.
- Downloadable “Certificate of Completion” at course conclusion.
Deployment and Technology Features
- Policy Acceptance feature electronically documents individual acceptance of your organization's policy.
- Issue-oriented training “modules” are ideal for practical, participatory interactions.
- Users are automatically registered, notified & directed to required training through our Learning Management System (LMS).
- Electronic Message Center makes managing training initiatives in understaffed Human Resources departments easy! Our LMS even tracks in-person training initiatives.
- Customization of “modules” that reflects your work environment.
- Courses are available for point-of-sale terminals, your organization’s internal LMS or on any Web-browser — even with dial-up connection.
FCC Sends Dirty Joke by Mistake
The joke, as it turned out, was on the Federal Communications Commission (FCC) in January of 2002. A staffer at the FCC — the commission charged with protecting the public from language it considers obscene and indecent — forwarded a lewd joke to those on the FCC’s external Daily Digest email list. Oops! Click here to read what happened.
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